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Sacramento Forums: How To Make Your Support Service Efficiently - Sacramento Forums

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How To Make Your Support Service Efficiently Rate Topic: -----

#1 User is offline   SophiaGreen 

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  Posted 14 June 2012 - 07:56 PM

If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.

Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special software — we recommend our iKode help desk X, which is a web-based, easy to use and free customer service software and service management software to resolve IT issues by ITSM work flows.
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